Great customer support made easy!

The DW HelpDesk system is a customisable browser based solution for any organisation that handles support calls from the web, by email or by phone (Computer Telephony Integration - CTI) from its clients, as well as internally for its IT support department.

Incident management, knowledge base, email integration, reports and a user-friendly interface are some of the features that will enhance and improve your support centre while simultaneously simplifying its management.

DW HelpDesk is based on DWF - a framework on which the Web Content Management System (DWCMS) and Customer Relationship Management System (DWCRM) are based, and used successfully by both public and private sectors across the world.

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