Dynamic Works - Behind AudioSense™ Technology

Multilingual Voice Analysis

• Understand not just what was said, but how it was said. AudioSense™ detects emotion, intent, and conversation quality in multiple supported languages. 

Agent & Client Scoring 

• Automatically evaluates calls for empathy, clarity, tone, and compliance using AI. Performance metrics are delivered at scale with no manual input. 

Dynamic Tagging & Risk Classification 

• Every call is tagged with relevant topics, escalation alerts, and custom labels to help teams prioritize and act faster. 

Searchable Conversations & Query Analytics 

• Ask questions like, “Which onboarding calls last month showed signs of dissatisfaction?” and receive actionable insights immediately. 

Real-Time Compliance Triggers 

• Get alerted instantly if a call includes aggressive language, or keywords linked to compliance risk, keeping regulatory teams informed in real time.